Support Engineer
Location: Remote from Portugal
Contract type: Permanent
Role Overview
My client is looking for a motivated and detail-oriented Support Engineer to join their remote team. You'll serve as the first line of technical support, helping customers troubleshoot issues, optimize usage, and ensure the smooth operation of our platform or services.
This role is ideal for someone who is technically capable, customer-focused, and thrives in a remote-first environment.
Responsibilities
Provide Tier 1 and Tier 2 technical support to customers via email, chat, and video calls
Diagnose and troubleshoot technical issues, including account setup, integrations, or system bugs
Collaborate with product and engineering teams to escalate and resolve complex issues
Document knowledge and solutions in internal systems and customer-facing resources
Assist in improving internal support processes and tooling
Requirements
2 to 5 years of experience in a technical support, help desk, or customer-facing engineering role
Strong problem-solving skills and the ability to think analytically
Familiarity with support ticket systems such as Jira
Basic knowledge of APIs, cloud platforms, and common debugging tools
Excellent written and verbal communication in English
Based in Portugal and eligible to work full-time
Experience with scripting or basic coding such as Python
Exposure to CI/CD pipelines, DevOps practices, or cloud services
Support Engineer
Location: Remote from Portugal
Contract type: Permanent
Role Overview
My client is looking for a motivated and detail-oriented Support Engineer to join their remote team. You'll serve as the first line of technical support, helping customers troubleshoot issues, optimize usage, and ensure the smooth operation of our platform or services.
This role is ideal for someone who is technically capable, customer-focused, and thrives in a remote-first environment.
Responsibilities
Provide Tier 1 and Tier 2 technical support to customers via email, chat, and video calls
Diagnose and troubleshoot technical issues, including account setup, integrations, or system bugs
Collaborate with product and engineering teams to escalate and resolve complex issues
Document knowledge and solutions in internal systems and customer-facing resources
Assist in improving internal support processes and tooling
Requirements
2 to 5 years of experience in a technical support, help desk, or customer-facing engineering role
Strong problem-solving skills and the ability to think analytically
Familiarity with support ticket systems such as Jira
Basic knowledge of APIs, cloud platforms, and common debugging tools
Excellent written and verbal communication in English
Based in Portugal and eligible to work full-time
Experience with scripting or basic coding such as Python
Exposure to CI/CD pipelines, DevOps practices, or cloud services
