SVP of Infrastructure & Cloud Operations
Location
US Remote, United States
Salary
$300,000 - $325,000 - Per Annum
Job title: VP of Infrastructure & Cloud Operations
Job type: Permanent
Bsse salary: $300,000 - $325,000 + bonus
Role Location: Remote, US or Canada
Visa requirements: Full Work Authorization required – US or Canada
The company: Our client is a global game monetisation and payments platform, headquartered in Los Angeles with offices across Berlin, Seoul, and beyond. They partner with some of the biggest names in gaming and their platform spans over 200 geographies, supporting more than 700 payment methods in 130+ currencies. With a team of approximately 1,500 people distributed across seven countries — including Malaysia, Serbia, Azerbaijan, Canada, China, and the US — they are a truly global business at the forefront of the gaming economy. They are privately held and in a strong phase of growth, offering the successful candidate the opportunity to make a company-wide impact at scale.
Role and responsibilities: Our client is seeking an experienced and visionary Vice President (or SVP) of Infrastructure and Cloud Operations to lead the strategic evolution and operational excellence of their global infrastructure. This is a senior leadership role reporting directly into the executive team, responsible for managing, optimising, and delivering both private and public cloud environments that power all of their SaaS services — ensuring resiliency, scalability, availability, and security across their platforms.
Key responsibilities include:
Define and execute the vision, mission, and strategic roadmap for global infrastructure and operations, aligned with business priorities and technology goals
Build and scale high-performing teams across DevOps, SRE, Networking, and Database disciplines
Oversee global infrastructure operations across multiple time zones and cultural environments
Manage hybrid and multi-cloud environments (GCP preferred), including compute, storage, network, and security
Develop and implement robust automation strategies using AI/ML to reduce toil, accelerate issue resolution, and improve system reliability
Lead initiatives in observability, CI/CD security, and proactive incident prevention
Ensure infrastructure is secure, compliant, and resilient, with robust business continuity and disaster recovery practices
Partner with internal stakeholders across Product, Engineering, and Security to enable product velocity and stability
Own the hiring, mentoring, and development of global infrastructure teams with a focus on continuous improvement
Develop and manage the infrastructure budget, focusing on cost optimisation and resource forecasting
Serve as a key advisor to the CTO, contributing to broader technology strategy and executive-level planning
Lead vendor and service provider relationships, including SLA enforcement, performance reviews, and contract alignment
Job requirements:
Essential:
Minimum 10 years of experience leading infrastructure and operations across both private and public cloud platforms — public-only experience will not be considered
Strong GCP experience; familiarity with multi-cloud environments essential
Deep expertise in SLA and SLO management — the team is measured on availability, stability, and performance
Proven leadership of DevOps, SRE, Networking, and Database Management functions with direct cross-disciplinary team responsibility
Demonstrated experience reporting directly to a CTO or CIO
Strong background in AI-powered automation, with hands-on experience implementing intelligent systems for monitoring, alerting, and incident resolution
Experience managing and developing global, internationally distributed teams across different time zones and cultures
Flexibility to work across time zones — their teams span up to 15 hours of difference (Malaysia, China, North America)
Willingness to travel to international office locations, including Kuala Lumpur and/or Baku
Excellent communication skills with the ability to influence at all levels including executive stakeholders
A hands-on leadership style — comfortable operating at a strategic level but able to roll up their sleeves and get into the detail when required
Nice to have:
Gaming or SaaS industry background
Experience with observability tools such as Datadog, Prometheus, or similar
Exposure to regulatory environments including SOC 2, ISO 27001, and GDPR
Track record of driving digital transformation and infrastructure modernisation initiatives
Experience scaling platforms to meet rapidly growing business demands
Benefits:
100% company-paid medical, dental, and vision plans
Unlimited flexible time off
Personalised career roadmap and professional development investment
High-impact, company-wide scope with genuine leadership visibility
A collaborative, globally diverse team culture with a strong focus on job satisfaction and growth
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