Handle situations where clients or staff lack access or authority, ensuring the right personnel are involved (e.g., coordinating two-factor authentication or account access).
Required Skills and Qualifications:
Technical Knowledge: Basic understanding of website-related terms (e.g., IP, DNS, SSL, latency, propagation) without needing to perform technical tasks.
Communication: Strong client-facing skills to simplify technical concepts for non-technical stakeholders (e.g., doctors or their staff).
Interpersonal: Ability to coordinate between technical teams and clients, with diplomacy to secure necessary access or information.
Experience: At least three years of project management experience, ideally with client-facing responsibilities and exposure to website or IT projects.
Tools/Platforms: Monday for project management
Ideal Candidate Profile:
Resume should show three years of project management experience, with client-facing roles and familiarity with website management processes.
Strong communication and problem-solving skills to navigate client access issues and simplify technical discussions.