Global Director of IT Operations & Infrastructure
Location
Thousand Oaks, California, - None Specified -
Salary
$180,000 - $200,000 - Per Annum
Job title: Global Director of IT Operations & Infrastructure
Job type: Permanet
Salary: $180,000 - $200,000 + 20% bonus
Role Location: Thousand Oaks, California (on-site)
Visa requirements: US Work Authorization (no sponsorship provided)
The company: Our client is a global provider of IT systems and services, operating across multiple platforms to support a worldwide user base 24/7/365. They combine entrepreneurial spirit with world-class IT practices, maintaining and advancing infrastructure in a lean, versatile environment.
Role and responsibilities: This role reports to the CIO and involves leading a team of around 10, including Help/Service Desk, Cloud and Traditional Infrastructure Engineers, and network engineers. You will have oversight of aspects of the IT Security Program, contribute to the enterprise-wide IT strategy, and ensure alignment for delivering business value. Key responsibilities include:
Lead the IT Infrastructure and Operations team to develop and execute the firm’s IT Infrastructure and Operations transformation strategy, including strategy, operating model, product/service offerings, and workforce.
Ensure the efficient and optimized deployment and management of end user computer devices such as laptops, desktops, and mobile devices.
Implement and manage compliance with standards such as NIST/CMMC, ISO270001, PCI, GDPR/CCPA.
Oversee ITIL best practices in areas such as change management and patch management.
Manage vendors for purchasing and managed services for network, cloud infrastructure, on-premises infrastructure, cyber security, and database management.
Oversee the help desk to support end users, utilizing metrics and KPIs to ensure service effectiveness.
Lead the consolidation of multiple Windows domains and conduct a physical inventory of IT assets.
Ensure business continuity and disaster recovery strategies are in place and tested regularly.
Promote and oversee the application of emerging IT trends that can drive business value.
Ensure IT Infrastructure is configured in the most optimal, cost-effective way.
Troubleshoot problems as needed.
Foster a culture of innovation, transparency, and accountability in IT.
Apply project management skills to manage projects and maintain timelines.
Delegate tasks and responsibilities to team members effectively.
Monitor and evaluate employee performance, providing regular feedback and coaching.
Manage time and attendance records using ADP Workforce, ensuring accuracy and compliance.
Conduct performance reviews and set performance goals.
Identify training and development needs, facilitating appropriate training programs.
Address performance issues promptly and constructively.
Work closely with HR on disciplinary actions, ensuring fair and consistent application of policies.
Participate in the recruitment process, including interviewing and selecting candidates.
Assist in the onboarding and training of new recruits.
Manage termination processes in accordance with company policies and legal requirements.
Identify and attract top talent to the organization.
Support the promotion process by identifying high-potential employees and providing development opportunities.
Ensure a fair and transparent promotion process.
Perform other related duties as assigned, in accordance with business needs and organizational goals.
Job requirements:
Bachelor’s or Master’s degree in computer science, information systems, business administration, related field, or equivalent work experience.
10 or more years of experience in IT or business/industry.
Demonstrable experience in a management role within IT infrastructure and operations, ideally within a global SMB with high complexity.
Proven vendor management skills, including purchasing and managing services in areas of network, security, and database management.
Extensive hands-on experience with Microsoft Stack, Linux, Cloud (Azure preferred, AWS a plus), and SQL Server.
Practical experience with traditional Active Directory and Azure Active Directory (Entra ID).
Working knowledge of MFA, SD-WAN (CATO), Cisco Meraki (LAN and WLAN), Microsoft/Office 365, FreshService/ServiceNow, ManageEngine or another UEM tool, and MDM.
Experience with leveraging Infrastructure as Code.
Proven experience in a supervisory or management role.
Strong understanding of performance management principles.
Proficiency in using ADP Workforce or similar HR management systems.
Excellent communication and interpersonal skills.
Ability to work collaboratively with HR and other departments.
Ability to work the expected hours (typically 40 per week), consistently arrive at work at the agreed time, and follow Company rules regarding breaks and meal periods.
Communicate effectively both orally and in writing; ability to be understood in face-to-face or remote communication, and over telephone or computer.
Ability to encounter constant work interruptions; work cooperatively with others; work independently; work indoors in a low to moderate noise environment with frequent deadline pressures.
Prolonged periods sitting at a desk and working on a computer; ability to lift, carry, push, and pull objects weighing up to 10 pounds.
Ability to read small print and view a computer screen for prolonged periods; prepare or inspect documents; operate office equipment.
Ability to hear average or typical conversations and receive ordinary information; communicate effectively via phone.
Benefits: Competitive salary, remote work flexibility, professional development opportunities, exposure to cutting-edge technologies, and collaboration with industry leaders.
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Signify’s mission is to empower every person, regardless of their background or circumstances, with an equitable chance to achieve the careers they deserve. Building a diverse future, one placement at a time.
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